Covid-19 FAQ

We are open and baking for takeaway, Click & Collect and home delivery. Please bear with us while we work to serve you as quickly and safely as we can.

What’s changed in my bakery?

We’re cashless, and we ask that you respect social distancing and if you feel unwell with COVID-19 symptoms that you please pop back in when you feel well again; please follow the floor markings and space apart from others when queuing to ensure social distancing while visiting us. We’ve sign-posted waiting areas outside of our bakeries for takeaway and Click & Collect.

Can I order online for Click & Collect or home delivery?

Please place your order online, give us 48 hours to bake and we’ll deliver to your door or have your order bagged and waiting for you. Please visit our online menu here.

What is your policy on your team wearing a face covering?

According to UK government guidance, all of our GAIL’s team is required to wear face coverings unless exempt e.g. for underlying health reasons that may not always be obvious.

Similarly, unless exempt, customers are required to wear face coverings at all times at GAIL’s.

How are we keeping our teams and customers safe?

We’ve changed the way we work and completed risk assessments to ensure both our teams and customers are kept safe. We’re washing our hands and sanitising contact surfaces more frequently and checking daily that our teams, and their families, are fit and well.