Covid-19 FAQ’s



We’ve re-opened and are baking in many of our neighbourhoods for takeaway, eat in, Click & Collect and home delivery. We are happy to be open and baking once again, please bear with us while we work to serve you as quickly as we can.

Are you using track and trace?

If you visit us in any of our bakeries we are required by law to ask you to register your personal details with Test and Trace. Your data will only be accessed by authorised GAIL’s personnel and will not be used for any purpose other than the NHS Test and Trace scheme unless explicit consent is given by you.

Please see our privacy policy or email us at if you require more information.


How are we keeping our teams and customers safe?

We’ve changed the way we work and completed risk assessments to ensure both our teams and customers are kept safe. We’re washing our hands and contact surfaces more frequently and checking daily that our teams, and their families, are fit and well.


What’s changed in my bakery?

We have introduced NHS Test & Trace in accordance with new government regulation. When you visit us please check in by scanning the QR code provided.

We’re inviting only a few customers into our bakeries at a time. Group sizes are limited to 6 unless within your social bubble or household. We’re cashless, and we ask that you respect social distancing and if you feel unwell that you please pop back in when you feel well again; please follow the floor markings to ensure social distancing while visiting us. We’ve sign-posted waiting areas outside of our bakeries for takeaway; if you’re collecting a Click & Collect order please let us know.

What is your policy on team members wearing face covering?

According to UK government and NHS guidelines all of our GAIL’s team is required to wear face coverings unless exempt for underlying health reasons.


Can I order online for Click & Collect or home delivery?

We are baking for both Click & Collect and home delivery. Please place your order online, give us 48 hours to bake and we’ll deliver to your door or have your order bagged and waiting for you. Please visit our online menu here.