Covid-19 FAQ’s

We are open and baking for takeaway, Click & Collect and home delivery. Please bear with us while we work to serve you as quickly as we can.

What’s changed in my bakery?

Our eat in is currently closed, but we are still open for takeaway, Click & Collect and home delivery, so you can still enjoy a brew and croissant on the trot or at home. We’re cashless, and we ask that you respect social distancing and if you feel unwell with COVID-19 symptoms that you please pop back in when you feel well again; please follow the floor markings to ensure social distancing while visiting us. We’ve sign-posted waiting areas outside of our bakeries for takeaway and Click & Collect.

Can I order online for Click & Collect or home delivery?

Please place your order online, give us 48 hours to bake and we’ll deliver to your door or have your order bagged and waiting for you. Please visit our online menu here.

What is your policy on team members wearing face covering?

According to UK government guidance all of our GAIL’s team is required to wear face coverings unless exempt for underlying health reasons.

How are we keeping our teams and customers safe?

We’ve changed the way we work and completed risk assessments to ensure both our teams and customers are kept safe. We’re washing our hands and contact surfaces more frequently and checking daily that our teams, and their families, are fit and well.

Are you using track and trace?

We have left one track and trace QR code inside our bakery in case you wanted to register, but as contact information only needs to be sought for whose who are eating in, this is no longer required at GAIL’s. Your data will only be accessed by authorised GAIL’s personnel and will not be used for any purpose other than the NHS Test and Trace scheme unless explicit consent is given by you.
Please see our privacy policy or email us at if you require more information.