We make all of our food fresh, by hand, in our kitchens. Please be aware that all food may contain traces of allergens.

We do our best to ensure that our seasonal menu is prepared for you exactly as ordered, but sometimes we may need to offer a substitution.

In selecting delivery timeslots, please allow plenty of time for your order as we are at the mercy of London or urban traffic which can be unpredictable.

If you wish to make any changes or add special instructions for our bakery or couriers, you can do so up until 12pm the day before by logging into your account or calling us on 0207 625 0060. 

This page (together with the documents referred to on it) tells you the terms and conditions on which Gail's supplies any of the products listed on our site to you. Please read these terms and conditions carefully before ordering any products from our site. By accessing our site and placing an order you agreed to be bound by these terms and conditions and our terms of use policy.


If you have any questions relating to these terms and conditions please contact before you place an order. If you do not accept these terms and conditions please exit our site.


INFORMATION ABOUT US is operated by and for Gail's Limited (“Gail's”). Gail's is registered in England and Wales with our registered office at Unit 12-13 Garrick Road Industrial Estate, Irving Way, London, NW9 6AQ. When you place an order through this website, the resulting legal contract is between you and Gail's and is subject to these terms and conditions.



Each of our bakeries offering the delivery service has a prescribed delivery area. This is to ensure that our Products reach your door when they are at their best. If you live outside our delivery areas, a message will appear on screen notifying you that ordering online will not be possible. Customers wanting to collect and order will be directed to a bakery offering that service when processing their order.



By placing an order through our site, you warrant that:

  • a. you are legally capable of entering into binding contracts; and
  • b. you are at least 18 years old.



  • We charge a £10 delivery fee on all orders below £200. For orders above £200 we offer free delivery.  
  • After placing an online order, you will be presented with a screen thanking you for your order and confirming your order has been received and accepted by GAIL’s.
  • You should also receive a confirmation email. Please make sure the email address you provide is correct and your mailbox is in proper working order, as all correspondence regarding your order is sent to this address.
  • We commit to deliver your food to your door by the time you specify. 
  • Unfortunately things do not always go to plan and factors, such as weather and traffic conditions, may occasionally delay your delivery. Please contact us if your delivery is late as it is important for us to know and to be able to improve our service.
  • If you have entered incorrect personal details on the website, this may lead to problems or delays in delivery, so please ensure that you have included your correct address (including postcode), email address and contact telephone number when ordering.
  • For the safety of the independent couriers we use, a courier will only deliver to the main door/reception when delivering to apartment blocks, flats or hotels. If the building we are delivering to is complicated and entry may be delayed please note this with your order.
  • Minimum spend may apply, and will be labelled clearly on the website.
  • Gail's will not be liable or responsible for any failure to perform, or any delivery delays with your order caused by events outside our reasonable control (a force majeure).



  • All products are subject to availability.
  • We use some nuts in our food. If you have a nut allergy, please check the descriptions of the food items on the menu page, but please be aware that all items may contain traces of nuts. You may call our team to ask for guidance before you order. If you have a serious nut allergy, we do not recommend that you consume any of our menu items.
  • Our kitchens are busy working environments and there is a risk of cross-contamination between dishes. If you have a serious allergy we kindly ask that you do not order online. In this scenario, please phone our hotline and inform us of your allergies directly and we will help you make an informed decision.
  • Although we try hard to be consistent we use fresh produce that inevitably varies from batch to batch. It is one of the aspects of what we do that we take pleasure in. As a result, some portion sizes and tastes may vary.



  • An order may be cancelled up to the ordering deadline, which is 12 pm the day before delivery in most cases.
  • You will not be charged for cancelled orders made in accordance with these cancellation provisions. Outside of these times, you will be liable for the full amount of your order.



  • The price of any products will be as quoted on our site and may vary from time to time, except in cases of obvious error.
  • Prices include VAT, where applicable.
  • Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with the confirmation screen.
  • Despite our best efforts, some of the products listed on our site may be incorrectly priced. If this is the case, we will notify you immediately after you have placed your order, and may need to change the price you were initially quoted. In this event, you will be given the option to cancel your order and receive a full refund.
  • Orders are placed online (including from mobiles). If you are having trouble placing your order please contact us and we will try to help.
  • Payment for all products can be by credit or debit card at the point of ordering. We accept payment via Maestro, Visa, MasterCard, and American Express.
  • It is your responsibility to ensure that the details provided by you for the purpose of ordering products from us are correct and that you have the necessary credit limits and/or authority to use the credit or debit card.
  • Gail's has the right to refuse any payment, even after the card details have been accepted by our online system. In this event, you will receive a full refund.



  • It is of utmost importance to us that all Gail's staff comply with our brand standards and help us to maintain our high reputation. If you do have any questions, comments, complaints or praise regarding products shown or ordered on our site we would very much like to hear from you and you should direct all communication to us at
  • Escalated disputes that arise out of office hours (after 5pm and over the weekend) will be dealt with on the next working day.



  • Should you feel that you deserve a refund, please contact us at
  • Escalated disputes that arise out of office hours (after 5pm and over the weekend) will be dealt with on the next working day.
  • Should you be eligible for a refund, the refund will be processed in our systems within three working days. Depending on your bank, the refund should take 5-7 working days to reach your account.
  • Should your refund be due to an issue with a product that you have received from Gail's, you may be required to return the goods to us in the same condition as they arrived in order to obtain your refund. For quality control purposes, the food may be collected by a Gail's representative so that we can examine the nature of the complaint and address it appropriately. Failure to present the food item(s) back to Gail's may hamper your ability to receive a refund.



To the extent permitted by law, Gail's provides our site and content on an “as-is” and “as available” basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our site, or that it will be timely or error-free, that defects will be corrected, or that our site or server that makes it available are free of viruses or other harmful components.


Subject to the previous paragraph, neither Gail's nor Gail's directors, officers, agents, employees or contractors shall have any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use our site.


Our liability is strictly limited to the purchase price of the Product(s) you order. This does not include or limit in any way our or our agents or employees liability:

  • a. for death or personal injury caused by negligence;
  • b. under section 2(3) of the Consumer Protection Act 1987;
  • c. for fraud or fraudulent misrepresentation; or
  • d. for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.



We reserve the right to decline service to any individual customer.



Gail's has the right to revise and amend these terms and conditions from time to time. Any changes we make to these terms and conditions will be posted on this page. You will be subject to the policies and terms and conditions in force at the time that you place your order.



Contracts for the purchase of products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.