Frequently Asked Questions
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FAQs
HOME & OFFICE DELIVERY
46
Can I amend my delivery slot?
Can I choose a specific delivery date and time?
Can I make adjustments to the set boxes and hampers?
Can I order for next day delivery?
Can I order hot food and drinks online?
View all 46
CLICK & COLLECT
26
What is Click & Collect?
Do I have to register to place a click & collect order?
When do I need to place my order by?
Can I cancel my click & collect order?
Is there a minimum order value?
View all 26
INSTANT CLICK & COLLECT
1
How does instant click & collect work?
DELIVEROO
5
What is Deliveroo?
Are all your bakeries in Deliveroo?
What happens if something is wrong with my order?
What if my order is late?
How can I request a refund?
OUR BAKERIES
12
Is there a discount for NHS staff?
Do you do birthday cakes?
Can I make a table reservation?
Do you franchise?
Do you provide VAT receipts?
View all 12
OUR FOOD
5
Do you have the same menu in all bakeries?
Are your food and bread made at the bakery?
How is your bread made?
Is your food organic?
Where do you source your ingredients from?
OUR COFFEE & DRINKS
12
Is your milk organic?
Can I buy your chai syrup?
Where can I buy your coffee beans?
Why do you partner with Square Root and Daily Dose?
Why don't you offer skimmed milk?
View all 12
GIFT CARDS
9
Where can I purchase a gift card?
Where can I redeem my gift card?
Can I cancel a gift card?
Can I exchange my card for cash?
My gift card has expired. Can you extend it?
View all 9
ALLERGEN & DIETARY INFORMATION
7
Do you cater for people with allergies?
What's plant-based in your menu?
What's vegetarian in your menu?
Where can I find out about allergens?
I have an intolerance.
View all 7
Chat - APP
Loyalty Program
14
How does your loyalty program work?
How do I redeem a reward?
How long are the rewards valid for?
Can I still redeem an old paper card?
Why have my stamps disappeared from the app?
View all 14
Account Management
4
How do I delete my account?
How do I update my details?
What will you do with my data?
I've opted-in to receive emails, how often will you email me?
Troubleshooting
2
I can't get my app to load!
I didn't scan my QR, can I still earn a stamp?