DELIVERY AND CLICK & COLLECT FAQS
I missed the cut-off time. Can you help?
Unfortunately, we can’t accept orders after the deadline has passed as everything is made to order. However, we’re baking every day in our bakeries and can help you at your local GAIL’s. If you’d like to call before popping by, you can find our contact details here.
Can I send my delivery to a different address?
Yes, sure. You can add as many addresses as you may wish to add. If you are having difficulties setting up a new address, please get in touch
How is the food delivered?
We partner with a third-party courier company, Green Courier, who have a low carbon-emitting fleet. This includes a bicycle fleet, along with electric vans, motorcycles and ultra-low emission vehicles.
What if my order is late or has missing items?
If something is likely to delay your order we’ll always try to let you know. If you have not heard from us and your delivery is late, please contact us at firstname.lastname@example.org
or 020 7625 0060. If it concerns a weekend delivery, it’s best to please get in touch with the bakery from where your order is coming from and they will be able to help. You can find contact information for all of our bakeries here
Will you let me know when the food is ready for collection/delivery?
We will send you an email to confirm that your order has been placed immediately after ordering; and a second email once your order has gone into the kitchen. Your delivery or collection time can be found on your confirmation email, or in your online account with us.
What happens if I’m not around when the food arrives?
Our Green Courier driver will call you if no one is there to accept your delivery. If we can’t reach you, we will return the food to the bakery where you can pop in to collect it. Please note that we can’t keep your order overnight. We won’t be able refund orders that aren’t collected.
What happens if I don’t collect my order?
All orders placed online are made to order. For this reason, we won’t be able to refund orders that aren’t collected. Please note that we don’t keep the food overnight and if it’s left with us we will donate it to a local charity at the end of the day.
Can I make adjustments to the set boxes or recipes?
Unfortunately, it’s not possible to make adjustments to our menu or ingredients. If we can help you place your order so it’s just right, please get in touch
Do you cater for dietary requirements?
We provide allergen information for all of our food. Due to the risk of cross- contamination, we are not able to guarantee that any of our food is free from allergens. However, we do not use the following allergens in any of our facilities: lupin, peanuts, molluscs and crustaceans. We are not Halal nor Kosher certified.
Is your packaging eco-friendly?
We do our best to use compostable and recyclable packaging, wherever technology and packaging developments permit.
Does your food come with cutlery?
We’re happy to offer cutlery and napkins with your order. Our cutlery is made out of potato starch and is fully compostable.
Are you on Deliveroo?
Yes, we’re happy to offer our baking on Deliveroo, please check the app for your nearest location.
We make all of our food by hand, in our kitchens. Please be aware that all food may contain traces of allergens.
We do our best to ensure that our seasonal menu is prepared for you exactly as ordered, but sometimes we may need to offer a substitution. We will do our best to let you know with a phone call or a note in your order.
When selecting delivery time slots, please allow plenty of time for your order as we are at the mercy of traffic which can be unpredictable.
If you wish to make any changes or add special instructions for our bakery or couriers, you can do so up until 12pm 2 days before by logging into your account or calling us on 020 7625 0060.
If you have any questions relating to these terms and conditions please contact email@example.com before you place an order.
We understand that you may need to cancel your order and we are happy to do so with no charge by 12pm two days before your collection or delivery date. Unfortunately, we are not able to refund orders cancelled after this time as all of our food is made to order. Please note that this cancellation policy is valid for click & collect and delivery orders placed with us on our website (www.gailsbread.co.uk) or through a catering partner.